Blame Yourself Sometimes

Do you ever handle things and then find out that you didn't handle them?

I recently decided to cancel an auto-responder account I wasn't using
effectively enough to warrant keeping. Following the terms of service,
I submitted a support ticket to cancel the account. Meanwhile I'm thinking
I'll get an email confirmation of account closure later. I actually forgot
about until I got a notice that my account had been charged for another 30 days.

I was livid at first for I was sure that I had canceled the account. When I logged into the still active account I discovered that the answer to my support ticket had not been a cancellation but instead instructions on how to cancel. Turns out I had to manually cancel the billing subscription for the account myself through PayPal.

You'd think they would just put that in the terms of service instead of making you go through a useless support ticket to cancel. However, I have used PayPal enough that I should know that some subscriptions have to be canceled by the buyer. In the end, I can only blame myself.

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